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Frequently asked questions
Instant download help
- You should be able to download immediately after purchase, however in some cases a few minutes are required to confirm payment (it should not take longer than 10 minutes). Here is a great article on how to download your prints, https://www.etsy.com/help/article/3949
- If you checked out as a guest, you'll receive an automated email from Etsy containing your download links. Please check your spam/junk folder if you can't find this email.
- Etsy app on your mobile or tablet devices does not allow download functionality. You can still download your files to your device, though, by opening up your Etsy account in your device's internet browser and navigating to You > Purchase and Reviews.
What paper should I use ?
I recommend a high quality cardstock paper with the following characteristics (in order of importance)
- Heavyweight
- Matte
- Super white (natural white)
- Smooth surface
- Acid and lignin free
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